Passenger Rights

Please click on the link below to read national regulations concerning the rights of passengers who travel through air way and conditions when these rights are valid, and regulations concerning minimum rights in case of denied boarding, delays or cancellation of flights:

Download as PDF documents

Please click on the links below for flights departing from EU countries:

Download as PDF documents

Airline company is responsible for informing passengers about delays and cancellation of flights or their rights in case of denied boarding.  You can contact with your airline company regarding your rights.

For more information:
General Directorate of Civil Aviation
Phone: + 90 (312) 203 60 00